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Our Terms Shape How Your Account Works

When you open an account at situs microstar88, these terms protect both you and us.

Account creation and verification rulesPayment method terms for DANA, OVO, GoPay and QRISWithdrawal and dispute resolution steps
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situs microstar88 Our Terms Shape How Your Account Works
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How to Reach Us About Terms Questions

Team online

Live Chat

Open the chat widget in your account dashboard and speak to our team in real time. Available 24 hours, 7 days a week. We respond within minutes to questions about account access, deposits, withdrawals and policy.

Email Support

Send us a detailed question at [email protected]. Our compliance team replies within 24 hours with explanations of specific policy points, dispute timelines and how we handle data.

Help Centre

Browse our FAQ and articles inside your account under Settings > Help. Search for topics like withdrawal holds, account closure, identity verification steps and payment method restrictions.

YOUR DATA & SECURITY

How We Protect Your Account and Information

Identity Verification

When you open an account, we collect your name, date of birth, phone number and address. We verify these against national records to prevent fraud and comply with local law. This step protects your account from unauthorized access.

Payment Data

Your DANA, OVO, GoPay and QRIS details are encrypted end-to-end. We never store full bank numbers; payment processors handle that separately. All transactions are logged and matched to your verified identity.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your preferences and detect unusual account activity. You can disable non-essential cookies in Settings without losing core features like deposits and withdrawals.

Data Retention

We keep your account data, transaction history and chat logs for seven years after closure or inactivity, where local law permits. You can request a copy of your data or deletion within legal limits.

Dispute & Chargeback Rules

If a withdrawal fails or a transaction is disputed, we investigate within 5–10 business days. File disputes via live chat with proof (screenshot, transaction ID). Chargebacks must come directly from your payment provider.

Updates to This Policy

We review these terms quarterly. If we change anything material—like fees, payment methods or account closure rules—we notify you 14 days in advance. You have the right to opt out before the change takes effect.

Frequently Asked Questions About Terms

Inactive accounts are flagged after 12 months. We'll send you an email warning before suspending access. Your balance and history remain safe. Contact support to reactivate anytime. If your account is closed, we hold funds according to local law—usually 90 days—before returning them to your registered payment method.

No. Your deposit account must match the name on your situs microstar88 account. Deposits from third-party accounts are rejected automatically. This protects you from fraud and meets Indonesia's anti-money laundering rules. If you need to update your payment details, go to Settings > Payment Methods.

You have 30 days from the withdrawal date to report an issue. File a dispute via live chat with your transaction ID and a screenshot. Our team investigates within 5–10 business days. If funds haven't landed in your DANA, OVO, GoPay or bank account after three days, report it immediately.

Go to Settings > Account > Request Closure. You must withdraw your balance first or request we return it to your registered payment method. Once closed, you cannot reopen that account. Your data is retained for seven years for compliance. Contact support if you need records after closure.

Deposits via DANA, OVO, GoPay and QRIS carry no situs microstar88 fee. Your bank or wallet provider may charge their own fees. Withdrawals are free; funds reach your account in 1–24 hours depending on your payment method. Minimum withdrawal is set per method and shown before you confirm.

You control your deposit frequency and amounts through your account. Payment providers like DANA and OVO may have their own daily limits. We do not advertise caps here, but you can contact support to discuss account management options that suit your needs.

Change your password immediately and contact live chat. We'll freeze your account while we investigate. We check your login history, payment activity and any recent withdrawals. If fraud is confirmed, we reverse unauthorized transactions and restore your balance. This process takes 5–10 business days.

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